Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pay@deannasingh.com. Please note that returns will need to be sent to the following address: 3121 W Wisconsin Ave, Milwaukee, WI 53208

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pay@deannasingh.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

If you purchase a service with a scheduled date (e.g., an event), the following cancellation policy applies:

• Cancellations made 21 days before the scheduled date will be entitled to a 50% refund.

• Cancellations made within 7 days of the scheduled date will not receive a refund.

• All cancellation requests must be made in writing (including email).

• Exceptions to this cancellation policy cannot be made for any reason, including personal emergencies. There is no refund available for leaving an Event early or arriving late. There are no refunds for any part of an Event that you choose not to attend or Deliverables you choose not to accept.

Company reserves the right to cancel a service or Event in the event of a force majeure or logistical problem out of our control which may impede operations.

Company shall not be deemed in breach of this Agreement if Company is unable to complete the service or Event and/or its Deliverables or any portion thereof by reason of fire, earthquake, labor dispute, act of God or public enemy, epidemic, pandemic, death, illness or incapacity of Company or any local, state, federal, national or international law, governmental order or regulation or any other event beyond Company’s control (collectively, “Force Majeure Event”). Upon occurrence of any Force Majeure Event, Company shall give notice to You of its inability to perform or of delay in completing the service, Event and its Deliverables.

Company must make substantial payments to vendors far in advance of an Event.  If an Event is canceled due to force majeure or logistical problem out of our control, Company will promptly refund Your payments made as of the date of cancellation in the proportionate amount that has not already been advanced to vendors.  Company is not responsible for, and will not compensate you for, any payments you have made directly for airfare or other personal travel arrangements in the event of a cancellation by Company.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pay@deannasingh.com.